by Diego Nascimento   Last week my family had three people infected by the dengue virus. Immediately we began a search for the likely outbreak of mosquitoes, but

by Diego Nascimento Dreaming is a verb practiced by billions of minds around the world and involves many different areas of life, including the workplace.  Who has never dreamed of working

by Diego Nascimento Service contracts require care, and many people know this. A few weeks ago I received a very polite phone call from Customer Service of

by Diego Nascimento Who has never had to race against time to solve something urgent? Among various meanings, the Houaiss dictionary presents urgent as “that which indicates an immediate need or hurry.” Faced

by Diego Nascimento Today I want to draw your attention to a striking phrase:  Be careful what you say!  Think once, twice … or as

by Diego Nascimento Today I want to thank you for reading these articles for a little over a year; for sharing the challenges and victories in the workplace; for the patience to

by Diego Nascimento  I think that by now all my readers have discovered my fascination with communication and its theories. With this in mind, I want to draw

by Diego Nascimento It is for common companies to heavily invest in the team called “first line.”  It’s exactly what you are thinking:  Attendants, secretaries, phone operators, and salesmen

by Diego Nascimento Communication is a constant in our everyday lives. From the perspective of the workplace, do not admire even a little bit people

by Diego Nascimento This week we celebrate Teacher’s Day! I recall the great masters who have been a part of my academic life and were examples of persistenceand honesty.