:::: MENU ::::

The other side of the counter

by Diego Nascimento

Over these last years I have recorded in my articles several tips on customer service, professional attitude, etc. … For the first time, I would like to analyze the reactions I have observed in small, medium and large businesses, whether they are in Brazil or other countries. Often clients come in search of customer service and whether they receive the expected response or not, they simply turn away, without saying at least the traditional “Thank You.” It is noteworthy that in these situations, either by e-mail, in person or by phone, the customer service was in line with all the basic framework of warmth and commitment(okay … I know there are exceptions), but the time has come think about who is on “the other side of the counter.” When time allows, I make a point to compliment the service I received or even say thanks when the item is not available. Therelationship between company and client involves people. Contribute to the self-esteem of professionals who are ready to deliver the best.  Be customers who are unfamiliar with the coldness, harshness and brutality. A line attributed to the entrepreneur Henry Ford says, “Coming together is a beginning, staying together is progress, and working together is success.” Be a positive in this marketplace process. Time is running out … start now!


So, what do you think ?